At Osceola Medical Center, our commitment to providing the highest quality care drives us to continually seek improvements in our healthcare services. This is why we are excited to announce our transition to Epic, a leading electronic health record (EHR) system, on November 10, 2024. This upgrade will bring significant enhancements to our internal processes and patient care, with Epic MyChart being one of the standout features.
Why are we switching to Epic?
Epic is one of the most advanced and widely used EHR systems in the healthcare industry. Here’s why we’re making the switch:
1. Integrated System:
- Epic offers a comprehensive, integrated system that streamlines our internal workflows, ensuring that all patient information is easily accessible and up-to-date across all departments.
2. Improved Patient Safety and Quality of Care:
- With real-time access to patient records, our healthcare providers can make more informed decisions, reducing the risk of errors and enhancing the quality of care.
3. Advanced Data Analytics:
- Epic provides powerful data analytics tools that help us monitor and improve patient outcomes, identify trends, and implement evidence-based practices.
4. Enhanced Coordination of Care:
- Epic facilitates better coordination among our healthcare teams, ensuring that all providers have access to the same patient information, which is crucial for delivering cohesive care.
5. Patient-Centered Features:
- Epic MyChart, the patient portal component of Epic, empowers you with easy access to your health information, appointment scheduling, billing management, and secure communication with your healthcare providers. However, these features will be **rolled out in phases** over the coming months.
What This Means for You
While this transition brings many long-term benefits, we understand that it may also come with some short-term challenges.
Here’s what you can expect:
1. Short-Term Learning Curve:
As our staff adjusts to the new system, there may be some initial slowdowns. We appreciate your patience as we work through this transition period.
2. Past Medical Records Not Transferred:
Your **past medical records, lab results, and communications will not transfer to MyChart**. OMC will still have all your past medical information on file, so you can always request it by contacting our Medical Records Department.
3. Portal Shutdown:
Our current patient portal will be available until the cutoff date at the end of November 2024. After that date, it will be permanently shut down. Please ensure you download any important information before the shutdown.
4. Enhanced Long-Term Convenience:
Once fully implemented, Epic will significantly enhance your experience with OMC. You’ll benefit from:
- Improved Access to Health Information: MyChart allows you to view new lab results, medications, and health records.
- Efficient Appointment Management: Easily schedule and manage appointments (this feature will roll out after the initial launch).
- Streamlined Billing: View and pay your bills online with greater transparency.
- Better Communication: Securely message your healthcare providers and receive timely responses.
5. Comprehensive Support:
We are committed to providing you with the support you need during this transition. Our staff will be available to assist with MyChart sign-ups and any questions you may have. Look for team members wearing "Ask me about MyChart" shirts for help.
FAQs about Epic and MyChart
Q: What is Epic?
A: Epic is a leading electronic health record system that integrates all aspects of patient care, providing real-time access to patient records and improving the quality and coordination of care.
Q: How will Epic benefit me as a patient?
A: Epic enhances your healthcare experience by providing better access to your health information, more efficient appointment scheduling, streamlined billing, and improved communication with your healthcare providers through MyChart.
Q: Will there be any disruptions during the transition?
A: While we are making every effort to ensure a smooth transition, there may be some initial slowdowns as our staff adapts to the new system. We appreciate your patience during this time.
Q: How do I sign up for MyChart?
A: You will receive an email or text after November 10, 2024, with a link and instructions to sign up for your MyChart account. Simply follow the steps provided to create your account.
Q: Who can I contact if I have issues with MyChart?
A: Our staff will be available to assist you. Look for team members in "Ask me about MyChart shirts or visit our website for support.
Switching to Epic is a significant step forward in our mission to provide the highest quality care to our patients. While there may be some short-term adjustments, the long-term benefits will greatly enhance your healthcare experience at Osceola Medical Center. We appreciate your understanding and support during this transition and look forward to bringing you even better care with Epic.
