New York State Department of Health Provides Update on Latest CDPAP Transition Progress, Including New Testimonials Demonstrating Positive Transition Experience (2025)

Approximately 115,000 Consumers and Approximately 115,000 Workers Have Either Started or Completed the Registration Process; An Additional 30,000 Consumers Transitioning to Personal Care Services

New Public Service Announcement Reminds CDPAP Consumers and Personal Assistants They Must Register by April 1

Personal Assistants who Register Before April 1 Deadline are Eligible for a $100 Bonus

Department Remains on Target to Complete Transition by April 1 Deadline as PPL Issues First Paychecks to NYS CDPAP Workers

ALBANY, N.Y. (March 10, 2025) – The New York State Department of Health today announced the latest progress made on the Consumer Directed Personal Assistance Program (CDPAP) transition to a new statewide fiscal intermediary. Since the start of the transition on January 6, approximately 115,000 consumers and approximately 115,000 personal assistants have either started or completed the registration process with Public Partnerships LLC (PPL).

"We continue to make great progress on registration and every day we're hearing from consumers and personal assistant about how easy this process is," State Health Commissioner Dr. James McDonald said."I encourage those who have not yet started their registration to take these important steps to register with PPL and ensure there are no disruptions in timely payments and services."

In addition to the many thousands of CDPAP users who are transitioning to PPL, the Department is also tracking consumers who are choosing to switch to Personal Care Services (PCS). As of March 10, an initial estimate of those transitioning to PCS is approximately 30,000. Home care users have always had the option to choose the care program that is best for them and consumers who choose to switch to PCS can still register with PPL in the future if they decide to return to CDPAP.

PPL continues its engagement with consumers to promote registration through direct outreach. Personal Assistants who register with PPL before the April 1 deadline are eligible for a $100 bonus.

In addition, PPL is offering Personal Assistants competitive wages and a robust benefits package that includes paid time off, holiday pay, overtime, participation in a health benefits plan and 401(k) plan, paid professional development training, paid family leave and more. PAs whose consumers live in Bronx, New York, Kings, Queens, Richmond, Nassau, Suffolk, and Westchester counties also receive a flex card with funds to use on medical and dental expenses, medications, transportation and other health related expenses.

Here are the facts:

Fact: Consumers and caregivers MUST register with PPL. Completing registration before April 1 guarantees caregivers can continue to be paid for providing these vital services.

Fact: Eligibility for CDPAP will NOT change. New Yorkers currently enrolled in CDPAP will keep their services.

Fact: CDPAP consumers keep their trusted caregiver. Remember, Personal Assistants must transition to the Statewide Fiscal Intermediary before April 1.

Fact: The transition saves taxpayers $1 billion a year. This is a commonsense effort that protects services for CDPAP consumers while reducing wasteful administrative spending going to middlemen and Medicaid fraud.

Fact: PPL will operate in New York State. The CDPAP Statewide Fiscal Intermediary will have 8 offices across the State and has hired more than 1,200 people.

PPL President Maria Perrin said, "We're hitting major milestones in the transition, with thousands of registrations being completed daily. Last week, we processed our first payroll for CDPAP personal assistants without incident. We're thrilled to be supporting consumers and PAs in their continued participation in this vital program."

Maryann S. from Suffolk County is the designated representative for her son Dante and completed their registration along with their caregivers this week.

Maryann said, "Lisa from PPL called us on the phone and she was just wonderful. So patient, I told her all about my concerns and she went with us step-by-step [through the transition process] … and walked us through the process on the computer. It was smooth sailing, because she was very patient and knew exactly what to do and how to guide us."

In addition to the approximately 115,000 consumers who have either completed or started the registration process, PPL's support center has fielded approximately 550,000 inbound calls to assist consumers with questions and PPL has also conducted more than 90,000 outgoing calls through its direct outreach efforts. The Department expects registration will continue to accelerate in advance of the April 1 transition deadline.

PPL currently has 38 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.

PPL will continue its outreach, but consumers and personal assistants must complete their registration before April 1 through one of the following options:

Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.

Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.

Option 3: Work with PPL or another approved CDPAP facilitator, including Independent Living Centers (ILCs), who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

The State Department of Health continues to promote registration and maintains information on the CDPAP transition webpage and has launched its own digital and radio ads promoting registration.

PPL continues to actively engage with consumers through promotion and outreach activities. PPL's activities have included radio ads, print ads in 24 publications across 12 languages, thousands of fliers delivered to community and senior centers and in-person community registration sessions. Complete information about the transition and registration can also be found on PPL's website, including Frequently Asked Questions.

PPL currently has nine direct language lines up and running with native speakers available across an additional 35 languages in house and access to hundreds more through their interpretation translation services and facilitator network.

When PPL receives a call on the main line from an individual requesting a non-English language, the agent will first look to identify a PPL staff member that speaks the language. If one is not available, they can choose to utilize the interpretation service or be referred to a facilitator that has the language capability.

The reforms being made in New York directly address the runaway costs of the program and root out fraud and abuse, including a recently discovered $68 million fraud scheme and hundreds of millions more lost to administrative middlemen.